WINDOWS
Microsoft Windows is an operating system family developed and sold by Microsoft, providing desktop and server operating systems, productivity tools, and platform services for consumers, businesses, and device manufacturers worldwide. Revenue is generated primarily through licensing to OEMs and enterprises, volume licensing agreements, and related services and support. Windows underpins a broad ecosystem of applications and hardware, serving as the core OS for personal computers and many enterprise environments.
- Revenue
- $25.0B
- Employees
- 60,000
- Founded
- 1985
- Headquarters
- Redmond, United States of America
What 46 Arbolus experts think of WINDOWS
The NPS distribution for Windows is highly positive, with over 80% of responses falling in the 8–10 (promoter) range, and only minor detractors. Renewal intent is strong among high spenders and business influencers, with almost all indicating willingness to renew or maintain Windows unless workflow or compatibility needs change. Implementation stage is heavily weighted to more than one year usage, indicating established adoption and stickiness. Key themes include broad compatibility, reliability, and strong enterprise integration, with update management and system complexity as occasional pain points.Overall Customer Sentiment: Positive
Who reviewed WINDOWS
- C-Suite 60% (28)
- Director 18% (8)
- Manager 22% (10)
Employer names and spend open in the full report, along with the other 43 customers.
Everything 46 customers told us about WINDOWS.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
45 Net Promoter Score, from 46 scored reviews- Promoters 28
- Passives 11
- Detractors 7
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 44 across 4 companies.
Praised
- Universal Software and Hardware Compatibility
- Zero-Touch Deployment and Security Integration
- Enterprise Integration and Support
- Seamless AI Integration Across Devices
Criticised
- Competition with Linux and macOS Advancements
- Overly Aggressive Monetization or Privacy Policies
- Rising System Requirements and Fragmentation
- System Updates and Complexity
What customers say
Renewal intent
Plan to renew 73%Plan to renew, by seniority
- 50% 6 answers
- 100% 2 answers
- 100% 3 answers
- 9.6/10 Average score from customers who will renew
- 4/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by WINDOWS customers
Report
More in Workplace & Productivity and IT Infrastructure & Cloud
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