Apptio
Apptio provides cloud-based technology business management software that helps enterprises and public sector organizations analyze, plan, and optimize spending across IT, cloud, and other technology investments. Its products give finance, IT, and business leaders visibility into costs and usage so they can budget, forecast, and allocate resources more effectively. The company generates revenue primarily through subscription fees for its SaaS platforms and related services.
- Business Intelligence & Dashboards
- Financial Planning & Analysis
- Cloud Cost Optimization
- Revenue
- $350.0M
- Employees
- 1,500
- Founded
- 2007
- Headquarters
- Bellevue, United States of America
What 33 Arbolus experts think of Apptio
NPS scores for Apptio are high, with the majority of experts rating between 7 and 10. Renewal intent is strong among high spenders and large organizations, but some uncertainty exists among mid-level users and in pilot or offboarding stages. Most customers are in the post-implementation phase, having used the tool for more than one year. Key positive feedback centers on Apptio’s value as a unified financial management platform and its transformative impact on managing complex environments. Negative themes include significant concerns over the platform’s high cost, which affects recommendations among some experts.Overall Customer Sentiment: Positive
Who reviewed Apptio
- C-Suite 73% (24)
- Director 18% (6)
- Manager 9% (3)
Employer names and spend open in the full report, along with the other 30 customers.
Everything 33 customers told us about Apptio.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
30 Net Promoter Score, from 33 scored reviews- Promoters 14
- Passives 15
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 14 reviews, accumulated up to each month. Category median 24 across 14 companies.
Praised
- Market-Leading Dashboards and Features
- Supports Fragmented and Hybrid Environments
- Essential Platform for Large Organizations
- AI Integration for FinOps
Criticised
- AI Advancement Gap
- Price Sensitivity
- Competition from Affordable Solutions
- Challenging Renewal Negotiations
What customers say
Renewal intent
Plan to renew 48%Plan to renew, by seniority
- 47% 15 answers
- 40% 5 answers
- 67% 3 answers
- 8.9/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by Apptio customers
Report
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