ClickUp Enterprise

clickup.com · San Diego, United States of America

ClickUp is a work management and productivity software company that provides a unified platform for task management, project management, documents, whiteboards, goals, and collaboration for businesses of all sizes. It serves teams across functions such as product, engineering, marketing, and operations, offering both self-serve SaaS and enterprise plans with advanced security, administration, and support. The company generates revenue through subscription-based pricing tiers and add-on services for larger organizations.

  • Project & Work Management
  • Knowledge Management & Collaboration
  • Workflow Automation
Revenue
$160.0M
Employees
1,200
Founded
2017
Headquarters
San Diego, United States of America

What 40 Arbolus experts think of ClickUp Enterprise

NPS responses are mostly positive, with 42% scoring 9 or 10, 38% between 7 and 8, and 10% at or below 6, indicating broad satisfaction with some reservations. Renewal intent is generally strong among mid-to-high spenders and advanced users, while newer or lower spend users are more cautious (many answering Not Sure). Stickiness is high for organizations using the platform for more than a year, especially those leveraging advanced automation and collaboration features, though user experience complexity is cited as a barrier. Key themes from experts highlight strong integration and automation as positives and interface complexity as a challenge.Overall Customer Sentiment: Positive

Who reviewed ClickUp Enterprise

Total customers 40 39 current · 1 former
Reviews growth +40 in six months
Seniority of respondents
  • C-Suite 59% (24)
  • Director 31% (12)
  • Manager 10% (4)
Product Leader Manager NPS 9
Product Leader C-Suite NPS 6
Product Generalist Director NPS 10

Employer names and spend open in the full report, along with the other 37 customers.

Everything 40 customers told us about ClickUp Enterprise.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

32 Net Promoter Score, from 40 scored reviews
  • Promoters 16
  • Passives 21
  • Detractors 3

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 32 across 3 companies.

Praised

  • User Experience Simplification
  • Integration Depth
  • Ease of Advanced Configuration
  • Centralized Project Management

Criticised

  • AI-Driven Workflow Competition
  • Competition on User Experience
  • Integration and Reporting
  • Crowded Interface

What customers say

Centralized Project Management
“We rely on ClickUp Enterprise mainly to keep projects, tasks, documentation, and team collaboration in one place rather than scattered across tools.”
Automation and Process Efficiency
“Its automation capabilities and dashboards allow us to manage execution reports, identify velocity, and stay on track efficiently.”
Highly Customizable for Complex Workflows
“I recommend ClickUp to organizations needing a highly customizable platform to support complex and cross-functional collaboration.”

Renewal intent

Plan to renew 60%
  • Will renew 6
  • Undecided 4
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 43% 7 answers
  • Director 100% 2 answers
  • Not specified 100% 1 answer
  • 8.8/10 Average score from customers who will renew
  • 7.8/10 Average score from undecided customers

Top alternatives

Most weighed by ClickUp Enterprise customers

Report

For people who use ClickUp Enterprise

Do you use ClickUp Enterprise at work?

Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.

  • 40 customers of ClickUp Enterprise have already contributed
Share your experience

Takes a few minutes. Your identity stays anonymous.