DeepL
DeepL develops AI-powered machine translation and writing assistance tools that help individuals and businesses translate and refine text across multiple languages. Its products include web and desktop applications, browser extensions, and APIs that integrate into enterprise workflows and software. The company generates revenue through subscription plans for professional users and organizations and usage-based API licensing.
- Document & Vision AI
- Generative AI Platforms
- API Management & Integration
- Revenue
- $120.0M
- Employees
- 600
- Founded
- 2017
- Headquarters
- Germany
What 31 Arbolus experts think of DeepL
NPS scores are predominantly positive, with most users rating DeepL 8–10. Renewal intent is high among users who have integrated DeepL for more than one year, notably in larger operational settings. Stickiness is strengthened by the platform’s reliability and translation quality, with minor gaps only in highly specialized terminology. Expert feedback consistently highlights ease of use, impactful improvement in daily workflows, and support responsiveness, with minor concerns on technical jargon and the potential threat from bundled enterprise offerings.Overall Customer Sentiment: Positive
Who reviewed DeepL
- C-Suite 61% (19)
- Director 25% (8)
- Manager 14% (4)
Employer names and spend open in the full report, along with the other 28 customers.
Everything 31 customers told us about DeepL.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
58 Net Promoter Score, from 31 scored reviews- Promoters 20
- Passives 9
- Detractors 2
Cumulative NPS by month
+1 over 6 months- Apr 8
- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 42 across 7 companies.
Praised
- User Experience and Learning Benefit
- Best-in-Class Translation Quality
- Operational Impact across Multinational Teams
- Enhance Workflow Integration
Criticised
- AI Advancements
- Leadership or Ownership Change Risk
- Bundled Offerings from Large Platforms
- Technical Language Limitations
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 67% 6 answers
- 50% 4 answers
- 100% 1 answer
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 8.5/10 Average score from undecided customers
Top alternatives
Most weighed by DeepL customers
Report
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