DeepSeek
DeepSeek is an artificial intelligence company that develops large language models and related AI technologies, offering models and APIs for tasks such as code generation, natural language understanding, and reasoning. It serves developers, enterprises, and research organizations that integrate advanced AI capabilities into their products and workflows. The company monetizes through access to its models, cloud-based AI services, and enterprise partnerships.
- Generative AI Platforms
- MLOps & ML Platforms
- Revenue
- $15.0M
- Employees
- 200
- Founded
- 2023
- Headquarters
- Beijinglu, China
What 125 Arbolus experts think of DeepSeek
NPS scores skew strongly positive, with 60% of scores at 8 or above and cited promoters highlighting cost efficiency, coding support, and mathematical reasoning. Renewal intent is mixed: larger enterprise and technical users (especially those with higher spend) show positive renewal intent while some influencers and low-spend users remain unsure or negative, largely due to data privacy and integration gaps. Approximately 40% of users report more than a year of adoption, 30% are in the pilot phase, and 30% are less than a year in, indicating robust stickiness. Key feedback themes include value for technical workflows, transparency in responses, and some dissatisfaction with data governance and reliability.Overall Customer Sentiment: Positive
Who reviewed DeepSeek
- C-Suite 66% (83)
- Director 17% (21)
- Manager 17% (21)
Employer names and spend open in the full report, along with the other 122 customers.
Everything 125 customers told us about DeepSeek.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
30 Net Promoter Score, from 125 scored reviews- Promoters 55
- Passives 53
- Detractors 17
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 36 across 5 companies.
Praised
- Governance and Security Enhancements
- Broader Multimodal and Language Support
- Enterprise Integration Expansion
- Cost-Effective Technical Performance
Criticised
- Regulatory and Vendor Restrictions
- High Switching Ease
- Competition from Western Labs
- Integration Limitations
What customers say
Renewal intent
Plan to renew 55%Plan to renew, by seniority
- 60% 25 answers
- 50% 6 answers
- 40% 5 answers
- 50% 4 answers
- 8.5/10 Average score from customers who will renew
- 8.1/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
Top alternatives
Most weighed by DeepSeek customers
Report
More in Data & Analytics and Development Tools
Other companies in both categories with a customer report.
For people who use DeepSeek
Do you use DeepSeek at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 125 customers of DeepSeek have already contributed
Takes a few minutes. Your identity stays anonymous.