Arbolus Intelligence

EXL

exlservice.com · New York City, United States of America

EXL is a global analytics and digital operations company that provides data-driven business process management, AI and analytics solutions, and digital transformation services to enterprises in industries such as insurance, healthcare, banking, and utilities. It helps clients improve operations, customer experience, and decision-making through a combination of domain expertise, advanced analytics, and technology platforms. EXL generates revenue primarily through long-term outsourcing contracts, managed services, and consulting engagements.

  • IT Consulting & Implementation
  • Business Process Management
  • Analytics & Data Science Services
Listed in
Revenue
$1.7B
Employees
50,000
Founded
1999
Headquarters
New York City, United States of America

What 32 Arbolus experts think of EXL

NPS scores predominantly skew positive, with 70% of experts providing an NPS of 8 or above. Renewal intent is positive among high-spend Influencers, especially where EXL’s pre-built models align with BFSI and healthcare needs. Stickiness is reflected in the broad majority at 'More Than 1 Year' implementation. Expert feedback emphasizes tangible time-to-market gains, strong regulatory fit, and flexibility, balanced by higher cost and increasing pressure from platform-native AI competitors. Overall Customer Sentiment: Positive

Who reviewed EXL

Total customers 32 28 current · 4 former
Reviews growth +21 in six months
Seniority of respondents
  • C-Suite 88% (28)
  • Director 9% (3)
  • Manager 3% (1)
Strategy Partner C-Suite NPS 5 Undecided Submitted Feb 2026
Revenue Manager C-Suite NPS 9 Submitted Apr 2026
Product Leader C-Suite NPS 8 Submitted Mar 2026

Employer names and spend open in the full report, along with the other 29 customers.

Everything 32 customers told us about EXL.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

15 Net Promoter Score, from 32 scored reviews
  • Promoters 10
  • Passives 17
  • Detractors 5

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 23 across 3 companies.

Praised

  • Performance-Based Risk Sharing
  • AI Platform Integration
  • Expand Out-of-the-Box Features
  • Integrated Analytics and Operational Execution

Criticised

  • Existing Vendor Scale and Consolidation
  • AI Model Substitution
  • Internalization of Data Science
  • High Price Relative to Alternatives

What customers say

Integrated Analytics and Operational Execution
“I benefit from the combination of analytics build and operational process delivery in a single engagement, reducing vendor coordination burden.”
Rapid Deployment via Pre-Built Models
“I appreciate that EXL’s pre-built BFSI assets cut model development time by at least 6–8 weeks for critical use cases.”
Responsiveness and Domain Know-How
“I have seen measurable improvements and a willingness from EXL to adapt and respond to unique utility sector needs.”

Renewal intent

Plan to renew 68%
  • Will renew 13
  • Undecided 5
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 63% 16 answers
  • Director 100% 2 answers
  • Manager 100% 1 answer
  • 8.3/10 Average score from customers who will renew
  • 6.8/10 Average score from undecided customers
  • 8/10 Average score from customers not renewing

Top alternatives

Most weighed by EXL customers

Report

Customer Report - Oct 2026 Oct 2026 32 + 8

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