Arbolus Intelligence

FATHOM VIDEO

fathom.ai · San Francisco, United States of America

Fathom Video (Fathom.ai) provides an AI-powered meeting assistant that joins video calls, records and transcribes conversations, and automatically generates summaries, action items, and CRM notes for sales and knowledge workers. The platform integrates with tools like Zoom and leading CRMs to streamline note-taking and follow-up, helping teams capture and organize customer and internal meeting insights. The company monetizes through SaaS subscriptions targeted at individuals, sales teams, and enterprises.

  • Product Analytics & Feedback
  • Sales Intelligence & Prospecting
  • Workflow Automation
Listed in
Revenue
$3.0M
Employees
35
Founded
2020
Headquarters
San Francisco, United States of America

What 25 Arbolus experts think of FATHOM VIDEO

NPS scores are high: over 60% of responses are 9-10, with only isolated ratings below 7. Renewal intent is strongly positive: most high spenders and long-term users indicate they will renew. Early stickiness is strong; the majority are past the one-year mark. Experts consistently highlight improved efficiency, reliable documentation, and usability as key drivers. Some cite gaps in analytics and integration as areas for future growth, but no mission-critical issues are flagged.Overall Customer Sentiment: Positive

Who reviewed FATHOM VIDEO

Total customers 25 23 current · 2 former
Reviews growth +14 in six months
Seniority of respondents
  • C-Suite 65% (16)
  • Director 17% (4)
  • Manager 17% (4)
Marketing Leader Director NPS 10 Will renew Submitted Nov 2025
Revenue Leader C-Suite NPS 9 Submitted Jun 2026
Not specified C-Suite NPS 8 Will renew Submitted Nov 2025

Employer names and spend open in the full report, along with the other 22 customers.

Everything 25 customers told us about FATHOM VIDEO.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

54 Net Promoter Score, from 24 scored reviews
  • Promoters 15
  • Passives 7
  • Detractors 2

Cumulative NPS by month

+0 over 6 months
  • Mar 9
  • Apr 9
  • May 8
  • Jun 8
  • Jul 8
  • Sep 9

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 34 across 4 companies.

Praised

  • Enhanced CRM Automation
  • Advanced AI-Powered Analytics
  • Cross-Platform and Industry Expansion
  • Time Savings and Usability

Criticised

  • AI Commoditization
  • Switching If Deeper Analytics Available
  • Competitive Feature Bundling
  • Best for High Meeting Volume

What customers say

Time Savings and Usability
“It lets me stay focused on conversations, makes CRM updates and follow-ups much faster, and saves time by capturing details I’d otherwise miss.”
Workflow Efficiency and Accuracy
“I can focus on people in meetings instead of writing things down because the tool captures conversations and lets me review them accurately later.”
Reliable Documentation and Recall
“Having the notes and recording gives me a reliable reference and makes follow-up much easier when managing multiple meetings.”

Renewal intent

Plan to renew 88%
  • Will renew 14
  • Undecided 2
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 9 answers
  • Director 67% 3 answers
  • Manager 100% 2 answers
  • Not specified 50% 2 answers
  • 8.9/10 Average score from customers who will renew
  • 6/10 Average score from undecided customers

Top alternatives

Most weighed by FATHOM VIDEO customers

Report

Customer Report - Sep 2026 Sep 2026 25 + 0

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