FullStory
FullStory provides a digital experience analytics platform that captures and analyzes user interactions across web and mobile applications to help companies identify friction, debug issues, and optimize conversion and product performance. It serves product, engineering, UX, and growth teams at mid-market and enterprise organizations through a SaaS subscription model. The platform combines session replay, event analytics, and insights to improve customer experience and business outcomes.
- Product Analytics & Feedback
- Business Intelligence & Dashboards
- Revenue
- $120.0M
- Employees
- 650
- Founded
- 2014
- Headquarters
- Atlanta, United States of America
What 40 Arbolus experts think of FullStory
NPS distributions cluster between 7-9 (majority), with outliers at 2 and 4 reflecting offboarding or non-renewing users. Renewal intent is strong among high spenders and customers in the more-than-1-year stage, less certain for pilots or offboarders. 75% of respondents are in steady-state usage (>1 year) and show high stickiness. Key themes include high satisfaction among longstanding enterprise clients, with negative sentiment mainly from users in offboarding phases.Overall Customer Sentiment: Positive
Who reviewed FullStory
- C-Suite 50% (20)
- Director 32% (13)
- Manager 18% (7)
Employer names and spend open once the report publishes.
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Sentiment
17 Net Promoter Score, from 40 scored reviews- Promoters 15
- Passives 17
- Detractors 8
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 20 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 64%Plan to renew, by seniority
- 62% 13 answers
- 67% 6 answers
- 67% 3 answers
- 8.4/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
Most weighed by FullStory customers
More in Data & Analytics and Workplace & Productivity
Other companies in both categories with a customer report.
For people who use FullStory
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