Loom
Loom provides an asynchronous video messaging platform that enables individuals and teams to record, share, and view short screen and camera recordings for communication, collaboration, and training. Its product is used by businesses, educators, and creators to replace or supplement meetings, emails, and documentation, sold via a freemium and subscription-based SaaS model.
- Communications & Meetings
- Knowledge Management & Collaboration
- Revenue
- $60.0M
- Employees
- 350
- Founded
- 2016
- Headquarters
- San Francisco, United States of America
What 226 Arbolus experts think of Loom
NPS is predominantly high, with the majority of experts assigning scores of 8–10 and citing positive user experiences, especially around speed and asynchronous workflow. Renewal intent is strong among mid-to-high spenders and those in distributed or tech-led organizations. Stickiness is reinforced by embedded usage in daily communication and documentation processes. Key expert themes note simplicity, reduced meeting burden, and robust AI features as strengths. Concerns focus on editing limitations, video library management, and rising costs at scale. The platform is valued for solving async communication pain points, with differentiation increasingly tied to integrated AI and workflow automation.Overall Customer Sentiment: Positive
Who reviewed Loom
- C-Suite 67% (151)
- Director 19% (43)
- Manager 14% (32)
Employer names and spend open in the full report, along with the other 223 customers.
Everything 226 customers told us about Loom.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
36 Net Promoter Score, from 225 scored reviews- Promoters 106
- Passives 94
- Detractors 25
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 9 reviews, accumulated up to each month. Category median 40 across 9 companies.
Praised
- Expansion of AI Video Processing
- Scaling Knowledge into AI Workflows
- Deeper Enterprise Integrations
- Ease of Use and Workflow Integration
Criticised
- Competitive Overlap with Major Ecosystems
- Price Increases and Value Perception
- Unaddressed Security and Compliance Gaps
- Organizational Fit and Overlap
What customers say
Renewal intent
Plan to renew 63%Plan to renew, by seniority
- 65% 34 answers
- 50% 6 answers
- 50% 2 answers
- 75% 4 answers
- 8.9/10 Average score from customers who will renew
- 8.2/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Loom customers
Report
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