Lucidchart
Lucidchart, part of Lucid Software, provides a cloud-based visual collaboration and diagramming platform that enables individuals and teams to create flowcharts, process maps, org charts, technical diagrams, and other visuals to plan, design, and document work. The company serves businesses, educational institutions, and enterprises across functions such as engineering, product, operations, and IT through a subscription SaaS model. Its products integrate with common workplace tools to support real-time collaboration and process visualization.
- Knowledge Management & Collaboration
- Workflow Automation
- Revenue
- $200.0M
- Employees
- 1,100
- Founded
- 2010
- Headquarters
- South Jordan, United States of America
What 144 Arbolus experts think of Lucidchart
The provided ratings are mostly in the 7–10 range, but include low scores, including 1, 3, and 4. Renewal intent is explicitly reported for only a subset: several respondents say yes, while some are unsure or say no. Implementation data is dominated by use beyond one year, with additional pilots, newer deployments, uncertain stages, and a small number of offboarding responses. Positive themes include collaboration, templates, visual communication, and clearer process alignment; negative themes include rising cost, sluggish performance on large diagrams, editing friction, stale documentation, and comparatively basic AI features.Overall Customer Sentiment: Positive
Who reviewed Lucidchart
- C-Suite 59% (85)
- Director 24% (35)
- Manager 17% (24)
Employer names and spend open in the full report, along with the other 141 customers.
Everything 144 customers told us about Lucidchart.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
42 Net Promoter Score, from 144 scored reviews- Promoters 72
- Passives 61
- Detractors 11
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 40 across 5 companies.
Praised
- Templates accelerate diagram creation
- Technical diagrams improve shared understanding
- Real-time collaboration supports alignment
- AI-assisted diagram creation
Criticised
- Cost rises as usage expands
- Large diagrams can impair performance
- Editing friction and diagram drift
- Consolidation into existing platforms
What customers say
Renewal intent
Plan to renew 72%Plan to renew, by seniority
- 75% 32 answers
- 67% 9 answers
- 78% 9 answers
- 33% 3 answers
- 8.9/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
Top alternatives
Most weighed by Lucidchart customers
Report
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