Mercer
Mercer is a global consulting firm that provides human resources, health and benefits, wealth and investment, and workforce/organizational transformation advisory services to employers, institutional investors, and governments. It helps clients design and manage employee benefits, retirement and investment programs, compensation and talent strategies, and broader workforce and organizational change initiatives, generating revenue through consulting fees, outsourced administration, and related advisory services. Mercer operates as a subsidiary of Marsh McLennan and serves clients across a wide range of industries worldwide.
- IT Consulting & Implementation
- Revenue
- $5.5B
- Employees
- 25,000
- Founded
- 1945
- Headquarters
- New York City, United States of America
What 41 Arbolus experts think of Mercer
Mercer's NPS distribution ranges from 0 to 10, with a majority of users scoring between 7 and 10, indicating generally positive sentiment. Patterns show higher NPS and stronger renewal intent among high spenders and long-term users. Stickiness is demonstrated by many respondents reporting implementation stages beyond one year. Key feedback themes include trust in the data and concerns on cost and AI-powered usability. Overall Customer Sentiment: Positive.
Who reviewed Mercer
- C-Suite 66% (27)
- Director 26% (11)
- Manager 8% (3)
Employer names and spend open in the full report, along with the other 38 customers.
Everything 41 customers told us about Mercer.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
22 Net Promoter Score, from 40 scored reviews- Promoters 13
- Passives 23
- Detractors 4
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 32 across 2 companies.
Praised
- Real-Time Coverage Expansion
- Decreasing Analysis Time
- AI-Driven Insights
- Market Data Credibility
Criticised
- Usability and Integration
- AI-Enabled Competitors
- Lower-Cost Alternatives
- Complexity for Smaller Clients
What customers say
Renewal intent
Plan to renew 53%Plan to renew, by seniority
- 50% 10 answers
- 67% 6 answers
- 100% 1 answer
- 0% 2 answers
- 8.8/10 Average score from customers who will renew
- 8.2/10 Average score from undecided customers
- 6.7/10 Average score from customers not renewing
Top alternatives
Most weighed by Mercer customers
Report
More in Consulting & Professional Services and HR & Workforce
Other companies in both categories with a customer report.
For people who use Mercer
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