MHR
MHR is a UK-based provider of HR, payroll, and finance software and managed services for mid-sized and large organizations across the private and public sectors. The company offers cloud-based platforms and outsourced services that help customers manage workforce administration, payroll processing, talent, and analytics. It generates revenue through software licensing and subscriptions, as well as implementation, support, and managed payroll services.
- HRIS & Core HR
- Payroll
- IT Consulting & Implementation
- Revenue
- $90.0M
- Employees
- 750
- Founded
- 1984
- Headquarters
- Ruddington, United Kingdom
What 9 Arbolus experts think of MHR
NPS scores among the customer sample range from 4 to 8, with most responses in the 7-8 band indicating moderate satisfaction. However, renewal intent data is mixed: among those providing intent, six respondents indicate 'Not Sure,' and one indicates 'Yes.' Stickiness analysis shows a concentration in the 'More than 1 year' implementation stage, with two respondents at the 'Pilot' stage. Overall sentiment is marked by moderate satisfaction but uncertain long-term loyalty and renewal commitment.Overall Customer Sentiment: Neutral
Who reviewed MHR
- C-Suite 78% (7)
- Director 22% (2)
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Sentiment
-44 Net Promoter Score, from 9 scored reviews- Promoters 0
- Passives 5
- Detractors 4
Cumulative NPS by month
-1 over 6 months- Sep 7
- Oct 7
- Nov 6
- Jan 6
- Apr 5
- Jun 6
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 10 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 14%Plan to renew, by seniority
- 0% 5 answers
- 50% 2 answers
- 5/10 Average score from customers who will renew
- 5.7/10 Average score from undecided customers
Top alternatives
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