Arbolus Intelligence

Napkin.ai

napkin.ai · San Francisco, United States of America

Napkin.ai provides an AI-powered workspace that lets users capture ideas in natural language and automatically turns them into structured artifacts such as product specs, documents, and other outputs, helping individuals and teams move from rough notes to actionable plans. The platform is aimed at knowledge workers, product builders, and startups and is offered as a subscription SaaS product.

  • Generative AI Platforms
  • Knowledge Management & Collaboration
Listed in
Revenue
$400.0K
Employees
10
Founded
2023
Headquarters
San Francisco, United States of America

What 9 Arbolus experts think of Napkin.ai

NPS scores are highly positive, with the majority of experts rating 9 or 10. Renewal intent is confirmed by all experts reporting spend, especially among higher value customers. Most users are in early implementation (within a year), indicating strong initial stickiness driven by time savings and presentation quality. A minority cite customization or integration as areas for improvement. Core sentiment is positive, underpinned by speed, usability, and visual quality. Overall Customer Sentiment: Positive

Who reviewed Napkin.ai

Total customers 9 9 current · 0 former
Reviews growth +7 in six months
Seniority of respondents
  • C-Suite 17% (2)
  • Director 67% (6)
  • Manager 17% (2)
Finance Leader Not specified NPS 10 Will renew Submitted Sep 2026
Generalist Leader Director NPS 9 Submitted Mar 2026
Revenue Leader Manager NPS 9 Submitted Sep 2026

Employer names and spend open in the full report, along with the other 6 customers.

Everything 9 customers told us about Napkin.ai.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

44 Net Promoter Score, from 9 scored reviews
  • Promoters 6
  • Passives 1
  • Detractors 2

Cumulative NPS by month

+0 over 6 months
  • Apr 8
  • Jun 8
  • Jul 7
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 38 across 2 companies.

Praised

  • Enhancing Complex Diagram Support
  • Greater Customization and Branding
  • Adding Native Integrations
  • Exceptional Speed and Efficiency

Criticised

  • Repetitive Output Styles
  • Limited in Handling Complex Data
  • Limited Customization Options
  • Integration Friction Risks

What customers say

Exceptional Speed and Efficiency
“I save real time every week using Napkin to turn text into visuals instantly, making tedious presentation work much faster.”
Low-Effort, Professional Output
“With Napkin, I paste my text, pick a style, and get polished, designed visuals without any design skills required.”
Critical for Sales and Strategy
“Using Napkin in sales and strategy lets me focus on the message while the tool handles illustration, helping ideas land faster with clear visuals.”

Renewal intent

Plan to renew 100%
  • Will renew 2
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • Not specified 100% 2 answers
  • 8.5/10 Average score from customers who will renew

Top alternatives

Most weighed by Napkin.ai customers

Report

Customer Report - Oct 2026 Oct 2026 9 + 1

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