Neo4j
Neo4j develops and commercializes a native graph database platform used to model and analyze connected data for use cases such as fraud detection, recommendation engines, knowledge graphs, and network analysis. The company offers an open-source and enterprise graph database, cloud-hosted services, and related tools and support to enterprises, software vendors, and developers. Revenue is generated through subscriptions, cloud consumption, and professional services.
- Database & Data Storage
- MLOps & ML Platforms
- Revenue
- $120.0M
- Employees
- 700
- Founded
- 2007
- Headquarters
- San Mateo, United States of America
What 75 Arbolus experts think of Neo4j
NPS scores are highly positive, with most responses ranging from 8–10. Renewal intent is strong among high spenders and in core use cases, particularly fraud detection and knowledge graphs. 70%+ of respondents are in advanced adoption phases (MoreThan1Year). Main qualitative themes highlight robust relationship modeling, fast query performance, and steep licensing costs as common points, with some concerns around horizontal scaling and learning curve. Overall Customer Sentiment: Positive
Who reviewed Neo4j
- C-Suite 60% (45)
- Director 21% (16)
- Manager 19% (14)
Employer names and spend open in the full report, along with the other 72 customers.
Everything 75 customers told us about Neo4j.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
52 Net Promoter Score, from 75 scored reviews- Promoters 41
- Passives 32
- Detractors 2
Cumulative NPS by month
+0 over 6 months- May 9
- Jun 8
- Jul 9
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 52 across 4 companies.
Praised
- Natural Relationship Modeling
- Best-in-Class for Highly Connected Data
- Graph Data Science and Ecosystem
- Integrating AI and GraphRAG
Criticised
- Rising Cost at Scale
- Scaling and Operational Burden
- Learning Curve and Team Adoption
- Vendor Ecosystem Tilt
What customers say
Renewal intent
Plan to renew 76%Plan to renew, by seniority
- 76% 21 answers
- 73% 11 answers
- 80% 5 answers
- 8.5/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
Top alternatives
Most weighed by Neo4j customers
Report
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