Arbolus Intelligence

SFDC

sfdc.com · San Francisco, United States of America

SFDC (commonly associated with Salesforce) is a global provider of cloud-based customer relationship management (CRM) and enterprise applications that help businesses manage sales, service, marketing, analytics, and related workflows. The company sells its software primarily on a subscription basis to organizations of all sizes across industries, delivered via its multi-tenant cloud platform. Revenue is generated through recurring subscription and support fees, along with professional services and consulting.

  • Sales CRM
  • Marketing Automation
  • Customer Support & Help Desk
Listed in
Revenue
$35.0B
Employees
80,000
Founded
1999
Headquarters
San Francisco, United States of America

What 20 Arbolus experts think of SFDC

SFDC enjoys a high NPS with multiple scores in the 8–10 range and over 80% of respondents indicating clear intent to renew. Most customers report being at mature implementation stages, with only one respondent still in the pilot phase. Expert themes highlight seamless integration, scalability, and reliability as core positives; the main tension centers on the complexity of platform adoption. Positive

Who reviewed SFDC

Total customers 20 18 current · 2 former
Reviews growth +14 in six months
Seniority of respondents
  • C-Suite 63% (13)
  • Director 32% (6)
  • Manager 5% (1)
Revenue Ops C-Suite NPS 8 Undecided Submitted Sep 2026
Revenue Leader C-Suite NPS 8 Submitted Jul 2026
Marketing Leader C-Suite NPS 9 Will renew Submitted Jun 2026

Employer names and spend open in the full report, along with the other 17 customers.

Everything 20 customers told us about SFDC.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

45 Net Promoter Score, from 20 scored reviews
  • Promoters 9
  • Passives 11
  • Detractors 0

Cumulative NPS by month

+1 over 6 months
  • Jul 8
  • Jun 9
  • Jul 9
  • Aug 9
  • Sep 9
  • Oct 9

Net Promoter Score across 7 reviews, accumulated up to each month. Category median 21 across 7 companies.

Praised

  • Targeting Non-CRM Native Industries
  • Enhanced Onboarding for New Users
  • Simplified Migration Pathways
  • Familiarity and Reliability

Criticised

  • Familiarity Bias in Selection
  • Complexity of Migration
  • Learning Curve Concerns
  • Switching Costs and Loyalty Risks

What customers say

Familiarity and Reliability
“Since I had previous experience with SFDC, I trusted its strengths and that was central to our selection over alternatives like SAP C4C.”
Seamless System Integration
“I found SFDC's ability to integrate with our ERP systems effortless, which streamlined onboarding multiple domains onto a single CRM.”
Proven Scalability for Growth
“The main reason we started looking was that our existing platforms couldn't scale, but with SFDC, we can unify diverse operations without bottlenecks.”

Renewal intent

Plan to renew 80%
  • Will renew 12
  • Undecided 3
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 75% 8 answers
  • Director 80% 5 answers
  • Manager 100% 1 answer
  • Not specified 100% 1 answer
  • 8.9/10 Average score from customers who will renew
  • 7.7/10 Average score from undecided customers

Top alternatives

Most weighed by SFDC customers

Report

Customer Report - Oct 2026 Oct 2026 20 + 1

Other companies in both categories with a customer report.

See all 691 Marketing & Advertising companies →

For people who use SFDC

Do you use SFDC at work?

Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.

  • 20 customers of SFDC have already contributed
Share your experience

Takes a few minutes. Your identity stays anonymous.