Shield.
HubSpot is a software company that provides a cloud-based customer platform combining marketing, sales, customer service, and CRM tools for small and mid-sized businesses. Its products are sold on a subscription basis and help companies attract leads, manage customer relationships, and support and retain customers across digital channels.
- Sales CRM
- Marketing Automation
- Customer Support & Help Desk
- Revenue
- $2.2B
- Employees
- 7,500
- Founded
- 2006
- Headquarters
- Cambridge, United States of America
What 89 Arbolus experts think of Shield.
89 customers have reviewed Shield. so far. The full customer report is in progress and publishes once enough customers have been interviewed in depth.
Who reviewed Shield.
- C-Suite 75% (67)
- Director 19% (17)
- Manager 6% (5)
Employer names and spend open once the report publishes.
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Sentiment
11 Net Promoter Score, from 89 scored reviews- Promoters 29
- Passives 41
- Detractors 19
Cumulative NPS by month
-1 over 5 months- Feb 8
- Mar 8
- Apr 8
- May 8
- Sep 7
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 25 across 6 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 52%Plan to renew, by seniority
- 47% 17 answers
- 67% 6 answers
- 50% 2 answers
- 8.8/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 4.7/10 Average score from customers not renewing
Top alternatives
Most weighed by Shield. customers
More in Marketing & Advertising and Customer Support
Other companies in both categories with a customer report.
For people who use Shield.
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