Sumo Logic
Sumo Logic is a cloud-native machine data analytics company that provides log management, observability, and security analytics solutions to enterprises. Its SaaS platform ingests and analyzes machine data from applications, infrastructure, and security tools to help customers monitor performance, troubleshoot issues, and detect threats. The company generates revenue through subscription-based licenses to its cloud platform and related services.
- Observability & Monitoring
- Security Operations (SIEM/SOAR)
- Cloud Infrastructure & Hosting
- Revenue
- $300.0M
- Employees
- 800
- Founded
- 2010
- Headquarters
- Redwood City, United States of America
What 25 Arbolus experts think of Sumo Logic
NPS distribution is mixed, with scores ranging from 5 to 10. While the average is above neutral, several high spenders express offboarding or non-renewal intent. Specifically, customers with long deployment histories display both strong loyalty and critical feedback on product stagnation and pricing. Stickiness is higher among those who value cloud-native features and integration, but concerns over visualization gaps and cost are prevalent. Key feedback themes are cost efficiency, ease of deployment, and cloud-native focus offset by product feature concerns and slower innovation post-take-private.Overall Customer Sentiment: Neutral
Who reviewed Sumo Logic
- C-Suite 68% (17)
- Director 21% (5)
- Manager 11% (3)
Employer names and spend open in the full report, along with the other 22 customers.
Everything 25 customers told us about Sumo Logic.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
24 Net Promoter Score, from 25 scored reviews- Promoters 11
- Passives 9
- Detractors 5
Cumulative NPS by month
-1 over 6 months- Mar 9
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 11 reviews, accumulated up to each month. Category median 36 across 11 companies.
Praised
- Compliance and Security Integration
- Predictable Cost and Managed Operations
- Cloud Native Scalability
- Broader Integration for Incident Management
Criticised
- Product Investment and Pricing Risks
- Platform Consolidation Pressure
- Lagging Behind Competitors’ Content
- Query Language Complexity
What customers say
Renewal intent
Plan to renew 42%Plan to renew, by seniority
- 38% 8 answers
- 33% 3 answers
- 100% 1 answer
- 8.6/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
- 6.3/10 Average score from customers not renewing
Top alternatives
Most weighed by Sumo Logic customers
Report
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