SurveyMonkey
SurveyMonkey, now operating under the Momentive brand for its corporate entity, provides online survey and experience management software that enables individuals and organizations to design, distribute, and analyze surveys for market research, customer feedback, employee engagement, and academic or nonprofit use. The company generates revenue through subscription plans, enterprise licenses, and related services for businesses of all sizes and sectors.
- Product Analytics & Feedback
- Marketing Analytics & Attribution
- Revenue
- $480.0M
- Employees
- 1,300
- Founded
- 1999
- Headquarters
- San Mateo, United States of America
What 119 Arbolus experts think of SurveyMonkey
119 customers have reviewed SurveyMonkey so far. The full customer report is in progress and publishes once enough customers have been interviewed in depth.
Who reviewed SurveyMonkey
- C-Suite 67% (80)
- Director 18% (21)
- Manager 15% (18)
Employer names and spend open once the report publishes.
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Sentiment
17 Net Promoter Score, from 119 scored reviews- Promoters 41
- Passives 58
- Detractors 20
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 11 reviews, accumulated up to each month. Category median 17 across 11 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 53% 32 answers
- 29% 7 answers
- 100% 5 answers
- 100% 2 answers
- 8.2/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
- 6.5/10 Average score from customers not renewing
Top alternatives
Most weighed by SurveyMonkey customers
More in Data & Analytics and Workplace & Productivity
Other companies in both categories with a customer report.
For people who use SurveyMonkey
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