Wells Fargo
Wells Fargo is a diversified financial services company that provides banking, lending, investment, and treasury management solutions to consumers, small businesses, and enterprises. It generates revenue primarily through net interest income on loans and securities, as well as fees from payments, wealth management, and other financial products and services. The company operates through a large branch network and digital channels across the United States and selected international markets.
- Payment Processing
- Treasury Management
- Lending & Credit Software
- Revenue
- $82.0B
- Employees
- 225,000
- Founded
- 1852
- Headquarters
- San Francisco, United States of America
What 38 Arbolus experts think of Wells Fargo
NPS scores are weighted toward promoters, with several experts rating Wells Fargo at 9 or 10. Renewal intent is generally positive, with a high proportion (around 70%) confirming intent to renew, though some no/unsure responses are noted. The majority are in the MoreThan1Year implementation stage, indicating stickiness, but feedback highlights pain points in digital offerings and customer service scale. Customer sentiment is overwhelmingly positive, anchored in brand trust and broad adoption, but some dissatisfaction exists, especially among lower spenders or those with complex digital needs.Overall Customer Sentiment: Positive
Who reviewed Wells Fargo
- C-Suite 89% (34)
- Director 11% (4)
Employer names and spend open in the full report, along with the other 35 customers.
Everything 38 customers told us about Wells Fargo.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
31 Net Promoter Score, from 38 scored reviews- Promoters 18
- Passives 14
- Detractors 6
Cumulative NPS by month
+1 over 6 months- Dec 7
- Feb 8
- Mar 9
- Jun 9
- Jul 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 36 across 4 companies.
Praised
- Enhance Mobile Experience
- Restore Customer Intimacy
- Leverage Reputation in Small Business
- Reliable Brand Recognition
Criticised
- Digital App Limitations
- Loss of Customer Focus at Scale
- Customer Service Scalability
- Service Dilution with Scale
What customers say
Renewal intent
Plan to renew 62%Plan to renew, by seniority
- 67% 12 answers
- 0% 1 answer
- 8.3/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 3.7/10 Average score from customers not renewing
Top alternatives
Most weighed by Wells Fargo customers
Report
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For people who use Wells Fargo
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