Datix
Datix is a technology consulting firm that specializes in implementing, integrating, and supporting ERP, CRM, and related business software for mid-market manufacturers and distributors. The company provides end-to-end services including software selection, implementation, customization, integration, and managed support, primarily around platforms such as Epicor, Salesforce, and related systems. Datix generates revenue through professional services, project-based consulting, and ongoing support contracts.
- IT Consulting & Implementation
- Business Process Management
- Mid-Market & SMB ERP
- Revenue
- $12.0M
- Employees
- 60
- Founded
- 1997
- Headquarters
- St. Louis, United States of America
What 28 Arbolus experts think of Datix
The NPS scores range from 5 to 10, with a mean in the neutral to positive range. Users report higher average NPS, skewing toward 7-10, indicating solid satisfaction within operational teams, while Influencers display more neutral or negative sentiment (NPS 5-7). Only one influencer, representing a high spend, reported a definite non-renewal, with others marked as 'not sure.' Most respondents have used Datix for over one year, supporting stickiness, but several influencer personas expressed uncertainty on continued use or switched to offboarding. Overall Customer Sentiment:Neutral to Positive
Who reviewed Datix
- C-Suite 50% (14)
- Director 42% (12)
- Manager 8% (2)
Employer names and spend open once the report publishes.
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Sentiment
0 Net Promoter Score, from 28 scored reviews- Promoters 8
- Passives 12
- Detractors 8
Cumulative NPS by month
+1 over 6 months- May 7
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 21 across 5 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 4 answers
- 0% 2 answers
- 6.6/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
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