Trend Micro

trendmicro.com · Tokyo, Japan

Trend Micro is a global cybersecurity company that develops software and cloud-based solutions to protect endpoints, servers, cloud workloads, email, and networks from malware, ransomware, and other threats. It serves enterprises, small and midsize businesses, and consumers worldwide through subscription-based security products and managed security services. The company generates revenue primarily from software licenses, SaaS subscriptions, and support and professional services.

  • Endpoint & Device Security
  • Network & Cloud Security
  • Security Operations (SIEM/SOAR)
Revenue
$1.7B
Employees
7,500
Founded
1988
Headquarters
Tokyo, Japan

What 112 Arbolus experts think of Trend Micro

112 customers have reviewed Trend Micro so far. The full customer report is in progress and publishes once enough customers have been interviewed in depth.

Who reviewed Trend Micro

Total customers 112 106 current · 6 former
Reviews growth +81 in six months
Seniority of respondents
  • C-Suite 61% (68)
  • Director 26% (29)
  • Manager 13% (15)
Engineering Executive C-Suite NPS 6 Not renewing
Operations Leader Director NPS 6 Not renewing
Revenue Leader C-Suite NPS 9

Employer names and spend open once the report publishes.

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Sentiment

28 Net Promoter Score, from 112 scored reviews
  • Promoters 48
  • Passives 48
  • Detractors 16

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 12 reviews, accumulated up to each month. Category median 27 across 12 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 57%
  • Will renew 43
  • Undecided 18
  • Not renewing 15

Plan to renew, by seniority

  • C-Suite 58% 48 answers
  • Director 65% 17 answers
  • Manager 25% 8 answers
  • Not specified 67% 3 answers
  • 8.7/10 Average score from customers who will renew
  • 7.6/10 Average score from undecided customers
  • 6.5/10 Average score from customers not renewing

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